App update disaster
in progress
H
Harper
Sorry for the inconvenience!
We’ve identified and fixed the issue. Please try reconnecting the device to your WiFi network in the app — this should resolve the problem and allow the setup to complete successfully.
If it still doesn’t work, please let us know and we’ll help you further.
meghan.helena
Still having this issue. Has anyone found a solution to this problem?
H
Harper
Merged in a post:
Clevast Thermostat
alderete04
My device also doesn't connect anymore. Had over a year with no problem. This issue came overnight. I've tried adding the device again and removed it first. Now I can't add it anymore
either. Tried on my cellphone then on my husbands cellphone. Tried disconnecting and reconnecting nothing working on the app. It’s works manually.
meghan.helena
I’m having the same issue. My app froze and wasn’t showing updated humidity info so I forgot the device and now it won’t pair again. Tried on different devices and locations in my home but it did not work. Very frustrated.
lama18
Same here, I have been trying for the last few days and it’s not pairing.
alderete04
Has anyone been able to add their thermostat yet.
Black Paw
Same here , can't figure out how can I reconnect
Stefan Böyng
Same here!
H
Harper
updated the status to
in progress
Hello, to ensure your device can properly receive messages, please put your device back into network configuration (pairing) mode. This is necessary because when the device reconnects, it will be able to receive the messages we send to process it.
Once your device is in pairing mode, kindly reply to this message so we can proceed with handling your device.
Thank you!
kenyaj1986
Harper I believe I am having the same issue. My device will not connect. I’ve tried to reconnect, but it keeps saying restart the device.